Maintain

24/7 on-call service for fire safety systems

Fire safety systems must remain available at all times, including outside of business hours.
The 24/7 on-call service ensures continuité de service, une Fire safety systems must remain available at all times, including outside of business hours. The 24/7 on-call service ensures service continuity, rapid incident response, and operational security at all times. DEF provides its customers with a structured on-call support system capable of responding to critical situations and taking action when operational needs require it.sécurisation de l’exploitationorganisation d’astreinte structurée

service astreinte

24/7 on-call service
Ongoing intervention
System availability

astreinte service

Why 24/7 on-call service is essential

A malfunction in a fire safety system can occur at any time.
Without an on-call service in place, the operator faces significant risks: prolonged system downtime, regulatory noncompliance, and increased exposure in the event of an incident.

The 24/7 on-call service makes it possible to:

ensure care is provided outside of business hours
minimise system downtime
secure sites that operate continuously
meet contractual and regulatory requirements
reassure operators and security teams

On-call service is a key mechanism for ensuring business continuity. dispositif clé de continuité d’exploitation.

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maintenance service

DEF, a well-organised and dedicated on-call organisation

DEF relies on a nationwide organisation, qualified teams, and clear procedures to ensure a reliable and effective on-call service.

Our role is to:

organise the teams’ on-call service
quickly assess reported situations
initiate appropriate actions
serve as the link between operations, maintenance, and intervention
ensure the traceability of events

An on-call service designed to address critical situations. .

What the DEF on-call service covers

The DEF 24/7 on-call service is included in maintenance contracts and tailored to the operational needs of each site.

Available 24 hours a day, 7 days a week

Continuous support for requests, including nights, weekends, and holidays.

Incident classification

Quick assessment of the situation to determine its level of criticality.

Initiation of appropriate actions

Mobilising teams or implementing precautionary measures as necessary.

Coordination of Interventions

The connection between on-call service, field teams, and site managers.

Event traceability

Recording of requests and actions taken.

Information from the operator

Clear communication about the situation and the next steps.

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An on-call service tailored to sensitive sites

The DEF 24/7 on-call service is particularly well-suited for:

continuous-operation sites
industrial and logistics environments
public access and high-rise buildings
multi-site or high-criticality sites
organisations with strong contractual obligations

Each on-call service is tailored to the site’s specific circumstances.

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maintenance astreinte

A on-call service integrated into your maintenance program

The 24/7 on-call service is coordinated with:

the maintenance contract
preventive & predictive maintenance
the corrective maintenance
the monitoring and management tools

A comprehensive solution to availability and security challenges.

Our support

Our commitments to you

A structured approach to ensuring the safety of your fire safety projects from the very beginning.

Service continuity

Always available.
Controlled responsiveness

Prompt response to critical situations.
National organisation

A broad scope of action.
Traceability and transparency

Clear tracking of events.

Our services

DEF supports you at every stage of your fire safety

We offer services tailored to your needs, to support you effectively and guarantee quality results.

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Need to ensure 24/7 system availability?

Our teams will work with you to set up an on-call system tailored to your facilities.

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DEF Assistant

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